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DAMEWARE MINI REMOTE CONTROL CONNECT CENTRAL SERVER SOFTWARE
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Management of multiple Active Directory (AD) domains including: user account unlocking and password resets adding users to distribution and security groups OU management Group Policy editing and updating AD extended attributes.

These tasks include: restarting services and processes viewing and clearing event logs, discs, share and peripheral management registry editing and system performance monitoring

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Ability to perform Windows administration tasks remotely without having to initiate a full remote control session.

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DameWare Mobile app for iPhone, iPad and Android smartphones and tablets, which allows organisations to remotely control and troubleshoot Windows computers.Also allowing users to create and share a global host list and view current internet and mobile sessions DameWare Central Server and Administration Console, which allows organisations to manage DameWare users and permissions including control and activation of DRS and Mini Remote Control licences.Provides the ability to capture screenshots making it easier to document troubleshooting or record settingsĪdditional features available within DRS include:.Allows you to send “wake-up packets” making it easier to manage machines that are power management-enabled.Offers the ability to drop files on remote machines with only a few clicks.Provides the ability to save frequently used connections together with login credentials.Provides additional troubleshooting tools such as Ping, traceroute etc.Provides the ability to hold multiple active sessions allows multiple users to connect to the same remote session.

Mini Remote Control (MRC) is the remote assistance part of the solution that provides the ability to view and control users desktops, assisting the troubleshooting process.Īdvantages to using MRC rather than Remote Assistance or Remote Desktop Protocol (RDP) are: In The ITSM Review’s opinion, DRS is a comprehensive tool that includes not just remote assistance but also: DameWare Server Admin Console, Exporter Tool and Dameware Mobile Gateway.

As a self-hosted solution, DRS permits organisations to control data passed between computers during remote control sessions without the need for a third party gateway, giving organisations the security they need to support regardless of location. With the increasing complexity of working environments, and with many users not only working from different locations but also on many different types of device (both inside and outside of the company firewall), IT organisations are challenged to find a remote support tool to help support the needs of an ever-evolving IT and business environment.Įnter DameWare Remote Support from SolarWinds. in a remote location) is investigating or fixing whatever issue your technology is experiencing. Remote administration is an area that most of us are familiar with having at one time or another been on the receiving end of the “weird floating mouse” that makes your PC look like it has been inhabited by ghosts, when in actual fact a very clever person in some place far, far away (i.e.

DAMEWARE MINI REMOTE CONTROL CONNECT CENTRAL SERVER PATCH

With several products that fit into the system management space, namely SolarWinds Web Helpdesk, Server and Application Manager, and Patch Manager, SolarWinds appears to be well on its way to providing a solution for every IT service. SUMMARY OF KEY FINDINGSĪdded to the company portfolio in late 2011 and encompassing a broad range of industries and sizes of organization, DameWare Remote Support has been sold to approximately 65,000 organisations since its inception.ĥ0% of DameWare Remote Support customers are currently based in North America with 40% based in EMEA and a further 10% based in APAC and LATAM. This review takes a look at the core capabilities, the route to market, competitive strengths and weaknesses, product development roadmap and market reach of DameWare Remote Support, which was released in June 2014.Īvailable as an on-premise solution, DameWare Remote Support (DRS) is a set of systems administration tools that allow for advanced management and secure remote connections to computers outside of the firewall allowing IT professionals to access a number of operations via remote systems.

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AT A GLANCEĪ global leader in the market of service automation software and remote management, SolarWinds mission is to provide purpose-built products designed to make IT professional’s jobs easier. This is an independent review of Dameware Remote Support.